Return Policy: 

Return Policy for Product Launch Advisors

At Product Launch Advisors, your satisfaction is our priority. We understand that sometimes a product may not fully meet your expectations. While we adhere to our return policy, we are committed to ensuring 100% customer satisfaction. If you have any questions or concerns about your purchase, please don’t hesitate to reach out to us via our contact form. We are here to help and ensure your experience with our products is positive and fulfilling.

Specific Product Return Policies

• Bolt Choker Return Policy:

• The Bolt Choker can be returned within 7 days after delivery.

• Buyers are responsible for return shipping costs.

• Prior to returning the Bolt Choker, please notify PLA through our contact form to initiate the return process.

• Returns must be in the original condition and packaging.

• Power Carousel and Tongue Carrier Return Policy:

• The Power Carousel and the Tongue Carrier are special order items, custom-made to order, and are not eligible for returns.

• We encourage customers to review product specifications carefully before ordering to ensure it meets all your requirements.

General Return Guidelines

• All returns should be sent to: 116 E. Main Street, Rock Hill, South Carolina 29732, USA.

• Returned items must be in their original condition, including all packaging, documentation, warranty cards, manuals, and accessories.

• Ensure the return package is properly secured and includes your order number, contact information, and reason for return.

• We recommend using a traceable shipping method as we are not responsible for lost or damaged return shipments.

• Refunds will be processed to the original method of payment once the returned item is received and inspected.

Your trust in our products and service is vital to us. We strive to provide innovative solutions and stand behind the quality of our products. For any queries or assistance, please contact us through our contact form.